Refund and Returns Policy

This policy covers cancellations, returns and refunds for furniture sold by Family Furniture LTD (FAMILY FURNITURE LTD, company number 12286491). Your statutory rights under the Consumer Rights Act 2015 are not affected.

Cancellations before dispatch

Email support@FamilyFurnitureLTD.co.uk with your order number as soon as possible. If goods have not been dispatched and are not made to order, we will cancel and refund in full.

Changing your mind

If you bought online or by phone, you usually have 14 days from delivery to cancel under the Consumer Contracts Regulations 2013.

• Return unused, unassembled stock furniture in a resaleable condition.
• You are responsible for return carriage on bulky furniture unless the item is faulty.

Faulty goods

If furniture is not as described, not fit for purpose or not of satisfactory quality, you may be entitled to a repair, replacement or refund. Contact us as soon as you notice a fault.

Last updated: 20 September 2026